Refund policy

Last updated: September 24, 2026

1. Digital content – all sales are final

DigitalSeries sells digital content only (for example, the series Stitched in Blood). Nothing is shipped to you. Because digital content is made available immediately after purchase and cannot be returned, all sales are final and we do not offer refunds or exchanges once access to the content has been provided, including for change of mind or if the story is not to your taste.

Please read the series description, episode list and FAQ before you buy.

2. Immediate access and your right of withdrawal (EU, EEA, UK and similar laws)

If you live in a country whose law gives consumers a right to cancel online purchases within a cooling-off period (for example, 14 days in the European Union, the European Economic Area and the United Kingdom), please note:

  • By completing your purchase, you expressly request that we give you access to the digital content immediately, before the cancellation period ends.
  • You acknowledge that you lose your right of withdrawal once access to the content has been provided.
  • If access has not been provided yet, you may still cancel within the period set by your local law by contacting us, and we will refund you.

3. When we will fix the problem or refund you

This policy does not limit any rights you have under the consumer laws that apply to you. We will fix the problem or, if we cannot, refund your payment if:

  • you were charged but did not receive access to the content you paid for;
  • you were charged more than once for the same purchase;
  • the content is faulty or does not match its description, and we cannot fix it within a reasonable time.

Please contact us within 30 days of your purchase, include your order number, and describe the problem. Approved refunds are returned to your original payment method. How long the money takes to reach you depends on your bank or card provider.

4. Chargebacks

If there is a problem with your order, please contact us first so we can help. Filing a chargeback for a purchase that was delivered as described may lead to your access being suspended while the dispute is reviewed.

5. Contact

For any question about this policy or your order, please use our contact page.